Privacy and Cookies
Orbitel Comunicaciones Latinoamericanas S.A.U. and Cinco Telecom Corp., affiliated companies of UNE EPM Telecomunicaciones S.A. ESP, hereon known as ORBITEL, have a policy of data collection, management and protection. Personal data that USERS register on websites of any of these companies for any purpose, are directly collected, managed and controlled in accordance with appropriate laws and privacy and data protection policies established by ORBITEL, which are detailed below pursuant to such laws.
Henceforth, for all purposes of this document, the term USER will refer to any individual or legal person who uses services provided through ORBITEL websites.
ORBITEL commits to protect the privacy of personal data that it collects from USERS from any of the websites of any of its three companies in United States and Spain, the last one in accordance with Organic Law 15/1999, of Protection of Personal Data and its implementation regulations and therefore uses technical, physical and administrative safeguard policies to protect the use and collection of such confidential information.
How is the information provided by the USER to ORBITEL protected?
Personal information that is provided and which enables the identification of a specific person (such as name, address or email address) or any other information that could compromise the privacy of the USER will be used by ORBITEL strictly for purposes that enable USERS to be recognized as registered USERS at ORBITEL websites, where USERS have registered such data on order to use the services of this site, to facilitate navigation on this website and to promote its products or services. In Spain, such information will be incorporated into a file owned by ORBITEL duly registered with the Spanish Agency for Data Protection.
In no case will personal data provided be transferred to a third party, and in the case that a transfer of data might take place, express, informed and unequivocal consent shall be requested from USERS.
Notwithstanding the foregoing, in accordance with Article 12 of the Organic Law 15/1999 of Protection of Personal Data, personal information provided may be disclosed to third parties that directly or indirectly serve ORBITEL or access to it by such third parties, if it is required to process or lead to the execution of transactions performed by the user on an ORBITEL site.
In addition ORBITEL shall share a user's personal information with its affiliated companies: 1) for the purpose of enabling them to recognize those who are registered USERS on their websites so that they can use all services provided at each site as well as to facilitate navigation, and 2) so that these subsidiaries can include registered USERS within their website's marketing and advertising activities for products and telecommunications and electronic communications services offered by them, on condition the USER has given authorization.
In order to prevent unauthorized access or disclosure and therefore to ensure appropriate use of information, ORBITEL provides a Secure Sockets Layer (SSL) session using encryption when collecting or transferring information that the USER has entered.
What are the responsibilities of the USER?
When entering their data onto any ORBITEL website, USERS make a commitment to provide true and accurate personal information as well as to update their data whenever it is required, in accordance with the procedures for data updating published on these sites. When accessing the consultation services of a specific website (if it has them), registration and identification of USERS by their USERNAME and PASSWORD will be required. Registration data must be kept by the USER, who will assume full responsibility for its management. In the event that the USER forgets his/her password, ORBITEL will provide a new temporary password via email, enabling the USER to regain access to services and data. The USER is responsible for changing the temporary password for a new one which he/she must choose as soon as possible.
In any event, USERS may at any given time exercise their right to access, rectify, cancel and oppose the personal information provided using the Online Store and Customer Service Line.
What other information can the USER access?
ORBITEL websites provide a link to third party websites which are not directly handled by ORBITEL in order to consolidate some of the USER´s transactions and / or to provide additional services under ORBITEL's trade policies. When USERS access these links, they are leaving the ORBITEL website and therefore ORBITEL can not guarantee nor be held responsible for information, security and privacy information policies, and in general, for any content or transaction made in these pages.
What use can ORBITEL give to the information provided by the USER?
ORBITEL utilizes personal information provided by the USERS in order to understand their needs and provide better services. It also uses this information to help the USER realize transactions, as well as to keep in touch with them and keep them informed of products, services and offers, and to customize its websites. However, when sending commercial or advertising emails, the USER will always retain the power to delete himself/herself from the mailing lists according to the procedure outlined in the respective site.
How ORBITEL handles USERS' information in relation to third parties?
ORBITEL guarantees USERS that all data contained in its database, is completely private and will not be disclosed under any circumstances. ORBITEL will not sell, share, rent, or pass a USER´s personal information to any third party unless it previously has the USER´s consent or when it is requested to do so by a competent authority.
In relation to USER'S personal information, and notwithstanding the foregoing, ORBITEL may share this information, or permit third parties which directly or indirectly serve ORBITEL to access it, whenever it is required in order to process or execute transactions performed by the USER on an ORBITEL website. In accordance with Article 12 of the Organic Law related to Data Protection, processing of information by third parties must be regulated by means of a contract established between the data controller (ORBITEL) and the processor (the third party providing the service).
Data collected online by ORBITEL may also be combined with other information provided by the USER as a customer of ORBITEL's products or services.
How does ORBITEL protect information from children under 13 years of age?
ORBITEL services are not intended for children under 13 years of age. ORBITEL does not allow registration of under age children and when known that a child is under age, cannot collect their personal information without parental consent.
How does ORBITEL protect a USER´s CPNI?
CPNI means Customer Proprietary Network Information. ORBITEL uses CPNI only for the purpose of payment processing, or to provide information related to USER´s balance or calls made and in general to provide the service the USER may need. Currently ORBITEL does not use CPNI for marketing or advertising purposes, but if in the future it decides to do so, it will only be used for services ranking in the same category as those rendered by ORBITEL (international telecommunications services), and the USER also has the right to reject reception of advertising information. ORBITEL will also take every precaution necessary to protect and discover unauthorized access to USER's CPNI, as well as to verify USERS' identity before disclosing any information related to USER´s calls.
For services such as CALLING CARDS, ORBITEL RECHARGEABLE, NUMBER OF YOUR COUNTRY and MOBILE ORBITEL which are sold directly on its website, USERS are verified by means of their user ID and password before they may access any CPNI. All CPNI exchanged between the USERS and the ORBITEL website is sent and received encrypted. In addition, ORBITEL may only disclose CPNI when the person who has called is the USER, and when he/she provides correct information that permits himself/herself to be clearly identified, otherwise ORBITEL will forward the information requested directly to the registered USER´s email address.
How can USERS cancel their registration?
As mentioned above, USERS may at any given time exercise their right to access, rectify, cancel and oppose the personal information provided using the Online Store and Customer Service Line.
FRAUD ALERT FOR ORBITEL USERS
ORBITEL clarifies that it is not undertaking any contest where the USERS are required to make mass purchases of a product or to deposit money in exchange for awards: avoid deception. DO NOT PROVIDE PERSONAL INFORMATION AND DO NOT MAKE PAYMENTS IN LIEU OF AWARDS.
This situation arises when swindlers contact USERS with a call or text message, posing as employees of ORBITEL, announcing that they are the lucky winners of prizes such as top-range cars. Criminals take advantage of the confusion created, to ask for large sums of money in exchange for prizes or request information from the victim, family or friends, in order to perform the same criminal act with those close to the affected party.
To learn about contests, current promotions and privacy recommendations kindly visit www.orbitel.com or call the Customer Service Line.
Cookies at Orbitel.com
What are cookies?
These are data containing small amounts of information, which are stored in the user's web browser when a website is accessed. Cookies serve several purposes: for identification purposes on a web site, to personalize its appearance according to user preferences, to improve services being offered, etc.
For more information about cookies, go to: www.allaboutcookies.org
What kind of cookies do we use at Orbitel.com?
Technical cookies. These allow the user to navigate a web page, platform or application and to use a variety of options or services, including, for example, controlling data traffic and communications, session identification, accessing parts of restricted access, remembering elements of an order, purchasing orders, making requests for registration to an event, using security features while browsing, storing contents for video or sound broadcasting or sharing content via social networks.
|Name of the cookie||Created by||Purpose|
|Subdomain||Orbitel||This cookie enables the identification of the subdomain of the the user. (es = es.orbitel.com, us = us.orbtel.com, ca = ca.orbitel.com)|
|joomsef_lang||Orbitel||This cookie enables the system to load the user's selected language during their last visit (es=Spanish or en=English)|
|StoreID||Orbitel||This cookie allows the system to know the stored ID in order to make processes such as loading content, products and needed variables more dynamic for the proper running of the application|
Analysis cookies: This kind of cookie gathers information about how visitors use a website, i.e. most visited pages or if users receive error messages from web pages. These cookies do not collect information related to the identification of a visitor. All information collected by these cookies is merged, and is therefore anonymous. This information is only used to improve the functioning of a website.
|Name of the cookie||Created by||Purpose|
|__utma, __utmb , __utmc _utmz||These cookies enable the operation of Google Analytics Software. This helps Orbitel to analyze information from visitors, such as the usage of the browser, the number of visitors and the length of their stay.
Data stored in these cookies can be viewed only by Google and Orbitel and exclude any personal information.
Advertising cookies.Sometimes a user's preferences are used on the web to show personalized advertising.
The so called "Session cookies"are automatically deleted when you close your browser.
Disabling cookies. At any time, users can accept or reject the installation of cookies, or decline the installation of a specific type of cookie. In addition, after each session you can delete all or some of the stored cookies.
To learn more about disabling cookies go to:www.allaboutcookies.org
In addition, users can turn on private browsing, by which your browser lets you save your browsing history, passwords, web sites, cookies and other information related to the pages you visit, or the "not trace" function, by which the browser asks the web sites you visit not to track your browsing habits, in order, for example, to provide personalized ads on the sites you visit. You can also look up in your browser's help tool for information about the various options on how to manage cookies.
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