By which transactions are regulated at the Orbitel Online Store.
The completion of any purchase or services top-up transactions at Orbitel Online Store will imply full User's consent with these terms and conditions.
1.1. Purchases and/or service top-ups through the Online Store can be made by individuals of legal age, provided they can make the payment of such purchases and service top-ups using a credit card. Individuals may not act through a representative to be registered as users, or to purchase and/or service top-ups through the Online Store.
2. Applicable procedures and conditions of services
The user commits to make legal usage of services provided by complying with all regulations in force, public order, under good faith principles, and will refrain from conduct which violates third party rights. Users may not obtain economic benefit from the use of the Service, or cannot use their status as Users to perform business, professional or economic activities that seek to resell the Service provided by Orbitel or to exploit the Service for any other purpose in any form. Failure to comply, or Orbitel´s assessment that there is a failure to comply, with the aforementioned conditions, will result in automatic suspension of the Service.
3. Identification and Authentication Mechanisms
3.1. After completion of the registration process, the User will obtain the required access keys to make subsequent purchases or top-ups: user name (user's email address) and password.
3.2. The User expressly agrees to that the use of the access keys set out in 3.1 above, is legally equivalent to his/her signature, such that transactions will in all cases be deemed as valid and will be considered to have been duly executed by the user, with full legal effect.
3.3. Notwithstanding the aforementioned, Orbitel may, when necessary, compare and verify the user's identification data by all means it has access to, or may request written confirmation of communications received from the user.
3.4. The User commits to protect the confidentiality of his/her password. In case of loss, theft or any event that could affect his/her confidentiality, the User must immediately notify Orbitel for it to take action to block access and usage of the Online Store for purchases and service top-ups using that user name and PIN code. Until Orbitel is notified, it shall not be liable for transactions performed during that interval.
3.5. Orbitel, following notification to the user, can change described authentication mechanisms to comply with new technological developments or new channels of access and usage of its Online Store.
4. Online Store Security
All transactions on the Online Shop performed using SSL secure session will be encrypted to protect user's information.
5. User's obligations:
5.1. To guarantee the accuracy of registered data as well as to communicate promptly any changes so that all data remains up to date at all times.
5.2. Not to use the user account in order to modify or damage in any way the security or functionality of the Online Store.
5.3. To make proper use of the User name and password or secret password.
5.4. Not to perform any operation that would be considered as "spamming" or "unsolicited commercial communications" by electronic means, such as the sending of emails or any other means of electronic communication, to third parties who have not specifically requested the information, as well as messages in newsgroups, discussion groups (forums), bulletin boards or chats.
5.5. Not to use the Online Store to perform any action covered by a personal or artificial interpretation of these Terms, or which are not in accordance with the general principles of trust or good faith.
6. Suspension of User's access to the system
6.1. Orbitel reserves the right to temporarily or permanently suspend the usage of the Online Store to users who do not comply with their obligations under these general terms and conditions, or who match the following descriptions:
- If Orbitel is aware of the unauthorized use by the User of the Online Store. - If the User is registered as a computerized system for the sending of information in order to prevent identification. 6.2. The suspension of the User from usage of the Online Store for any of the above reasons, will not lead to any compensation in favor of affected users.
7. Limitation of Liability
Orbitel is not liable for any loss or damage that may arise from interferences, omissions, interruptions, computer viruses or disconnections from the Online Store caused for reasons beyond Orbitel’s control, or damage that can be caused by third parties through unlawful interference outside Orbitel's control.
Orbitel does not guarantee in any way that its Online Store will operate permanently, secure from any damage that might be caused by external factors.
The user will assume full responsibility for the interpretation and use of the information contained on the Online Store.
8.1. All communications between the parties relating to this document or arising from it shall be understood as duly expressed when made by mail, fax, email or similar electronic means that the parties expressly accept as valid.
8.2. Any change in the address, mobile phone number or land line, fax or email given by the user will not take effect until the user has made the necessary changes to his/her registration data in accordance with the procedure outlined in "My Services" section, on the Online Shop.
The general conditions herein, all specifications (features, prices, schedules, etc.) about products and services sold on the Online Store as well as the Online Store content, may be modified by Orbitel with prior notice being given to users, who have the right, if wished, to terminate use of the Online Store and not to be bound by these general conditions.
10. Applicable law and jurisdiction
10.1. This document and its execution, except in regard to conditions for which it is otherwise stated, shall be governed by the laws of the State of Florida and in particular by the Federal Communications Act, for purchases made on the Online Store of United States and Canada, by Spanish law for services purchased on the Online Store of Spain.
10.2. Failure to exercise any right or action that hereunder may apply to Orbitel shall not constitute a waiver thereof.
11. Telematic contract delivery in longlasting support
Orbitel will store all electronic documents in connection with purchases or service top-up transactions. Should the User wish to access this information, he/she must communicate with Orbitel's Customer Service Line.
12. Registration, management and protection of personal data
Orbitel shall be governed, for the registration, processing and data protection, by the laws of the United States when the services are acquired through the United States Online Store, and by the Spanish data protection laws when services are acquired by Spain's Online Store, in particular in compliance with the Organic Law 15/1999 on Protection of Personal Data and its implementation regulations.
For the data protection policies of Orbitel you must access Privacy
Security in authentication credentials
1. Guidance on how to select strong authentication credentials.
For your safety we recommend using complex passwords, but easy to remember for you, so that other people can not guess. We recommend that the password and the user are not the same and that the password is not composed of personal data that may be known of you. In accordance with our security policies, these passwords must comply with the following:
- The password must have a minimum of 8 characters.
- The password must have at least one number or special character.
- At least one lowercase and at least one uppercase.
- Do not use any of the last 3 passwords.
- That the password has not been used in the last 90 days
- The password must be changed periodically.
2. Guidance on how users should protect their authentication credentials.
Thinking about your security, we have implemented technical and administrative procedures to protect and help prevent unauthorized access, however, it is important that you follow the following recommendations:
- Memorize your password, never leave it in writing or share it by any means.
- Use antivirus on your computer and keep it updated
- Do not share your credit card information with other people
- If you suspect that someone accessed your account and / or that your password was detected by someone change it in the shortest possible time